Shipping policy
Shipping Policy
Welcome to 4PM GELATO. We are committed to delivering our sustainably crafted pieces, to you as smoothly as possible. Please review our shipping practices below.
1. Processing Times
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All orders are processed and prepared for shipment within [1–3] business days.
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Orders are not processed or shipped on weekends or holidays.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We work with trusted carriers to ensure reliable delivery.
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North American Shipping (USA & Canada): Estimated [2–5] business days.
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International Shipping (Italy): Estimated [3-7] business days depending on the destination country
Please note: Delivery delays can occasionally occur due to customs or courier peak seasons.
3. Customs, Duties, and Taxes 4PM GELATO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Damages If you receive your order damaged, please contact us immediately at info@gelatowearitalia.com so we can assist you. Please save all packaging materials and damaged goods before filing a claim.
Questions? If you have any questions about the shipment of your order, please reach out to us via our Contact page or at info@gelatowearitalia.com